Delivery and Collection
Bringing your new puppy home should be an exciting and smooth experience. At True Tone Aussies, we offer both safe UK-wide delivery and in-person collection, so you can choose the option that suits you best.
If you have not yet chosen your puppy, you can browse our Available Puppies page.
UK-Wide Puppy Delivery
We provide reliable and fully insured delivery across the UK, including England, Scotland, and Wales.
Your puppy’s safety and comfort are our top priority. We work with experienced and trusted transport partners who understand how to handle young puppies with care.
What to expect with delivery
- A confirmed delivery date arranged with you
- Regular updates during transport
- Safe and comfortable travel conditions
- A happy, well-prepared puppy on arrival
Delivery is typically arranged once your puppy is ready to leave and final arrangements have been completed.
Collection in West Yorkshire
You are welcome to collect your puppy in person from our location in West Yorkshire by appointment.
Collection allows you to meet your puppy and gives you confidence in how they have been raised.
During your visit
- You will meet your puppy in a calm home environment
- We will go through care advice and paperwork
- You can ask any questions before taking your puppy home
To arrange a visit, please use our Contact Page to book an appointment.
Visits and Reservation Policy
We understand that many families would like to visit before making a final decision. To ensure fairness and avoid time-wasting, we require a £500 refundable deposit before arranging visits.
Why we require a deposit
- Confirms serious interest in a specific puppy
- Prevents unnecessary stress on the puppies
- Allows us to give proper time and attention to each family
Deposit details
- The £500 deposit is refundable if you visit and decide not to proceed
- The deposit also secures your chosen puppy if you decide to move forward
- Deposits are discussed and confirmed during the reservation process
You can learn more about how reservations work on our Buying Guide page.
Preparing for Your Puppy
Before your puppy arrives, we recommend preparing your home with the essentials such as bedding, food, and a safe space.
We provide guidance to help you get started, and you can always reach out for support after your puppy arrives.
Start the Process
If you are ready to move forward or would like more information, we are here to help.