We understand that bringing a puppy into your home is a big decision. Below you will find answers to the most common questions about our Australian Shepherd puppies, the buying process, and what to expect.

If you cannot find what you are looking for, feel free to Contact Us at any time.

 Shipping

Do you offer delivery across the UK?

Yes, we provide safe and fully insured delivery across the UK, including England, Scotland, and Wales. We work with experienced transport partners to ensure your puppy arrives comfortable and stress free. You can learn more on our Delivery and Collection page.

How long does delivery take?

Delivery is usually arranged within a few days after your puppy is ready to leave. We will agree on a suitable date with you and keep you updated throughout the process.

Can I collect my puppy in person?

Yes, you are welcome to collect your puppy from our location in West Yorkshire by appointment. Many families prefer this option so they can meet their puppy before bringing them home.

Payments

How do I reserve a puppy?

To reserve a puppy, simply visit our Available Puppies page and contact us with your chosen puppy. A deposit is required to secure your reservation.

What payment methods do you accept?

We accept secure payment methods such as bank transfer. Full payment details are provided during the reservation process.

When is the final payment due?

The remaining balance is due before delivery or at the time of collection. We will clearly explain all payment steps so you feel confident throughout the process.

Returns

Do you offer returns or refunds?

Because puppies are living animals, we do not offer standard returns. However, we are always here to help and will work with you if any concerns arise.

What if I can no longer keep my puppy?

If your situation changes, please contact us as soon as possible. We will guide you and ensure the puppy’s wellbeing remains the top priority.

What support do you provide after purchase?

We offer ongoing support after your puppy goes home. You can reach out to us anytime for advice on feeding, training, or general care.

Health

Are your puppies vet checked?

Yes, all of our puppies are fully vet checked before leaving us. We ensure they are healthy and ready for their new homes.

Are puppies vaccinated and microchipped?

Yes, every puppy is vaccinated and microchipped. You will also receive full health records at the time of collection or delivery.

What should I do if my puppy becomes unwell?

If you notice any health concerns, we recommend contacting your local vet immediately. You can also inform us so we can offer guidance and support.

 Deposits

How much is the deposit?

The deposit amount will be discussed during the reservation process. It is required to secure your chosen puppy.

Is the deposit refundable?

Deposits are generally non refundable as they reserve a specific puppy for you. However, we always aim to be fair and transparent in every situation.

Can I choose my puppy before paying a deposit?

Yes, you can browse and select your preferred puppy from our Puppies for Sale page before placing a deposit.

 Still Have Questions?

If you need more information or would like help choosing the right puppy, feel free to reach out.